Your privacy
What happens to your letters
You're sharing documents from tax offices, insurers, and authorities. Here's exactly what we do with them — in plain words.
How your letter is read
To explain a letter, its pages are sent to our AI provider, Anthropic (Claude), which reads and interprets it on our behalf under a data-processing agreement. They do not train their models on it, keep it for only about 30 days, and share it with no one else.
What we keep
We store the explanation — the summary, dates, and action items — and the original file, for as long as you choose in your retention setting. You can delete any letter at any time, and deleting your account erases everything for good.
Where your data is
Our app and database are hosted in the EU. The one step that leaves the EU is sending the letter to Anthropic in the US — under EU-approved safeguards (Standard Contractual Clauses and the EU–US Data Privacy Framework). We won't pretend everything stays in the EU.
No tracking, no selling
No third-party analytics or advertising trackers. We never sell or share your data for marketing. Fonts are self-hosted, and one strictly-necessary cookie keeps you signed in — nothing more.
You're in control
The full detail
Information, not legal or tax advice. Always check the official source for your case.